FreePBX Softphones 20 User Package. Each User Package comes with 20 Softphone users (one Softphone user can use the Mobile and Desktop apps), good for 12 months. You can buy as many packages per PBX as you need. Each additional package gives you 20 additional users who can use the Softphones until the yearly global expiration is exceeded. (Softphones include Sangoma Connect, and Zulu UC apps.)